FAQs about our operation
About your order
- How long does shipping take ?
- Are there taxes to pay upon reception of the order ?
- Do you offer kintsugi restoration services to international customers ?
- Why Can't I Use My Discount Coupon?
- What to Do If the Shipping Company Asks for an SDS?
- Can I purchase TSUGUKIT as a wholesale?
About our kintsugi lessons
About our Services
About your order
1. How long does shipping take ?
When we receive an order, it usually takes us 2-3 days to prepare the order and the shipping. We ship orders with Fedex. Once your order has been shipped, it should arrive around 7 days. Please note we are not responsible for delays.
【Important Notice】Orders placed by 12:00 PM (noon) on December 26, 2024, will be shipped on December 27 as our final shipment of the year. Please make sure to place your order by this deadline. Orders placed after this time will be shipped starting January 6, 2025, at the earliest.
Additionally, our office will also be closed from December 29, 2024, to January 3, 2025. Inquiries received during this period will be answered starting January 4, 2025. Thank you for your understanding.
2. Are there taxes to pay upon reception of the order ?
・ For overseas shipping, the shipping fee will be charged in addition to the product price.
・ Taxes for each country will be charged separately. Please note that customers are responsible for import taxes, VAT and related fees.
・Customers residing in the EU will not be able to use the IOSS system.Therefore, we can ship you our kits but you will most likely have to go to your local custom office to pay applicable taxes and duty.
3. Do you offer kintsugi restoration services to international customers ?
We offer kintsugi repair services at our store in Tokyo, Japan. If you live overseas and meet certain conditions, we can repair your broken items with kintsugi. Please read this article for more detailed information.
https://kintsugi-kit.com/pages/professional-kintsugi-repair-requests
4. Why can't I use my discount coupon ?
Discounts are available only for newsletter subscribers and can be used once per person. They cannot be combined with other discounts.
If you subscribed to our newsletter but need assistance, please contact us directly in the following case:
- You couldn't use the coupon code at checkout (likely due to browser-related issues).
The discount rate and conditions are subject to change without notice, depending on the timing.
5. What to Do If the Shipping Company Asks for an SDS?
When shipping Tsugu Kits or urushi lacquer by air, you may be asked to provide an SDS (Safety Data Sheet). If requested, please contact us immediately, and we will provide the SDS.
About our kintsugi lessons
1. Can Tsugu Tsugu sponsor Student Visa or Visas for "Cultural Activities?
Tsugu Tsugu Inc. is currently unable to sponsor Student Visas and "Cultural Activities" Visas.
About our services
1. Can I purchase kintsugi vessels online?
We now sell a selection of kintsugi vessels from our studio that can relatively safely be shipped internationally on our online store. Each piece is one-of-a-kind, so only items currently in stock are available for purchase. You can view the available kintsugi vessels here:
https://kintsugi-kit.com/collections/objects-restored-with-kintsugi
Larger kintsugi vessels are not available online due to the risk of damage during international shipping. These pieces are sold exclusively at our studios.
To help customers check the selection of kintsugi vessels available in-store, we regularly update photos of our stock on the Google Maps pages of each studio. Updates are made weekly and are best viewed on a smartphone. Please note that photos may not display correctly on desktop browsers.
Since all our vessels are one-of-a-kind, they may sell out right before your visit. Unfortunately, we cannot reserve items in advance. Priority is given to customers who visit our studios in person. If you want to purchase a piece before it sells out in-store, please consider buying it online.
Each kintsugi vessel takes over three months to craft. Every piece is handmade and completely unique. Due to their popularity, kintsugi vessels often sell out quickly in our studios.
However, to meet the growing demand, we are actively training young kintsugi artisans and expanding our production capacity. We deeply appreciate your continued support as we work to create more kintsugi vessels for our valued customers.
Please check our operating hours at the studio on google map or our website and come and see our kintsugi vessels in person!